Return & Refund Policy
At Partum Panties, we want you to feel confident in your purchase. If you need to return or exchange an item, please review our policy below.
Can I return my purchase if I ordered the wrong size?
Yes! If the pack is unopened and in good condition, we are happy to offer an exchange. You will need to cover the return postage costs, and we will send out the new size at our expense.
What if my item is faulty or damaged?
We take quality seriously, and if your item arrives damaged or faulty, please contact us at Lydia@partumpanites.com.au within 14 days of receiving your order. We will provide a replacement or refund as required.
Can I return an opened pack?
For hygiene reasons, we cannot accept returns on opened packs. Please double-check sizing before opening the package. If you need help choosing the right size, please view our sizing page https://www.partumpanties.com.au/pages/maternity-size-guide or feel free to contact us.
How do I return an item?
- Email us at lydia@partumpanties.com.au with your order number and reason for return.
- We will provide instructions on where to send your return.
- Once received and inspected, we will process your exchange or refund within 7 business days.
Do you offer refunds?
Refunds are available for faulty products or incorrect items sent by us. For change-of-mind purchases, we only offer store credit or exchanges if the item is unopened and in resellable condition.
If you have any further questions, please reach out to us at returns@partumpanties.com.au